Privacy Policy

Last updated: 7 June 2026

Introduction

This Privacy Policy explains how fjord-spark collects, uses, and protects your personal information when you interact with our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you contact us or request a consultation, we collect:

• Your name and email address
• Service preferences and project details you choose to share
• Any additional information you provide in correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and consultation requests
• Provide information about our services
• Improve our website functionality and user experience
• Send relevant project updates if you've engaged our services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Legitimate business interests in responding to enquiries and providing services
• Contractual necessity when you engage our services
• Legal obligations we must fulfil

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in these circumstances:

• With trusted service providers who assist in operating our business (subject to confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for two years unless you become a client, in which case project-related data is retained for seven years in accordance with business record requirements.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at: info at fjord-spark.com

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info at fjord-spark.com
Address: 42 Clerkenwell Road, London EC1M 5PD, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.